Sign in with LinkedIn Subscribe on YouTube

View Shopping Cart
Color-Logic | Special Effects for Print | Support | FAQs

Cannot Activate FX-Viewer – error message stating your need an Adminstrator Account

If you are attempting to install FX-Viewer and get the following screen error message, please contact us for assistance.

activateerror

This is a known error and is caused by an issue with Mac OS Sierra – We have noticed certain systems/configurations are blocking our FX-Viewer from being installed, for users with Mac OS Sierra – This is caused by Mac OS Sierra's new gatekeep features that restrict some user installs from running our FX-Viewer application – In simple terms, Apple is trying to stop third-party applications from being installed, that don't come from the Apple store! Please contact us for assistance.
 

Image-FX Code Signing Error Message

Due to recent changes within the Adobe CC framework, we have had to update the Color-Logic Image-FX plugin for Adobe Photoshop – As such, you may find that your Image-FX plugin will stop working and pop up an error message regarding incorrect code signing.

Customers within our S.M.A.R.T program (for technical support and updates), will be able to download updated installers via the Client Login area.

For customers: Please download our latest version by logging into the Client Login area
For Resellers: Please download our latest version by logging into your NFR Login area

If you require assistance or experience any issues installing the latest update, please do not hesitate to contact us.

What version of Adobe are you running? Find out here...

Solution:
Please watch our short video demonstration on how to install the correct version of our installers, based on your Adobe Language.


WATCH HERE on our YouTube account

I cannot see the Color Palettes after Installing

If you cannot see the Color Palettes after your installation of Color-Logic, it could be down to one of a couple possible issues:

1. Using the incorrect installer
2. Not watching the Tutorial Videos or Reading the User Manual, to explain where to find the palettes and how to manually load the one for Adobe InDesign

Solution:
Please watch our short video demonstration on how to install the correct version of our installers, based on your Adobe Language.


WATCH HERE on our YouTube account

How do I install the Skype Meetings app for attending your Webinars?

Solution:

Please watch our short video demonstration on how to install the Skype Meetings App and join one of our hosted webinars


WATCH HERE on our YouTube account