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Color-Logic | Special Effects for Print | Support | FAQs

How do I install and Activate the FX-Viewer application?

Solution:

Please watch our short video demonstration on how to install and activate the Color-Logic FX-Viewer application (please note FX-Viewer is a Mac only application)


DOWNLOAD VIDEO HERE or WATCH HERE on our YouTube account

FX-VIEWER Is showing a gray page when opening file to preview

Solution:

Please ensure that you are using Ghostscript v9.05. This version is the exact version required to work with our application program. If you have installed a different version to what is recommended by Color-Logic, please remove it and install the correct version, which may be
downloaded here

Can't open FX-Viewer in Mac OS Sierra, due to Apple Gatekeeper!

Apple has made Gatekeeper even more strict than usual! With Mac OS Sierra, Apple has removed the default settings for allowing third party applications from being installed.


Here's how to Allow Apps from Anywhere in Gatekeeper for macOS Sierra

  1. If you have System Preferences open, please QUIT before you begin the next steps!
  2. 1. Open the Terminal app from the /Applications/Utilities/ folder and then enter the following command syntax:

sudo spctl --master-disable
2. Press "return" and authenticate with an admin password and then press return

Gatekeeper1

3. Relaunch System Preferences and go to “Security & Privacy” and the “General” tab


You will now see the “Anywhere” option under ‘Allow apps downloaded from:’ Gatekeeper options

gatekeeper2



Returning to Default Gatekeeper Security in macOS Sierra
You can also reverse this and go back to the default strict Gatekeeper settings of only allowing apps from the Mac App Store and identified developers by issuing the following command string:

sudo spctl --master-enable

Hitting return and re-authenticating will return macOS Gatekeeper back to its strict default state of disallowing random apps from launching. 

gatekeeper3

"FX-Viewer" can't be opened because it is from an unidentified developer.

When attempting to install FX-Viewer and depending on your computer security settings, you might get the message "FX-Viewer" can't be opened because it is from an unidentified developer.:

app1

This is Apples default way of stopping third party applications from being installed by malware. To bypass this, all you need to do is either Right Click on the installer and select OPEN or Control Click on the installer and select OPEN. You will then see the same warning, but this time it allows you to select "OPEN".

app2

FX-Viewer is showing me blue looking images!

The FX-Viewer application is not currently compatible with the latest Retina Display Macs due to an incompatibility between the rendering engine and the graphics card. Users with effected machines will see blue rendered images, as per the visual below. The only way to resolve this at this time, is to install FX-Viewer on a different Mac that is compatible. For compatibility check, please click here

Blue-Screen

Error creating file. 1008:5,-5000 Access denied error


FX-V-error

This error message is usually due to an issue with your Administrator rights for installing the FX-Viewer application program – The message is telling you that you can't install the tools and folders because you don't have full admin rights, or if you do, it can mean that you have damaged preference files on your Mac.

How to resolve
Locate your Applications Folder and do a "get info" on it, and then ensure your admin settings are "read & Write" but ensure you have "apply to enclosed items" by clicking on the settings fly out menu:

permissions


Now try the installation again and it should install correctly for you.

FX-Viewer keeps showing me an image of a Rolex Watch...

The issue is typically caused by FX-Viewer not having full admin privileges for the user. Locate the Applications folder and "Get Info" and apply "Read & Write" privileges to all files/folders for your user, making sure to "apply to enclosed items" as indicated in the visual below. This normally takes care of the issue. Also this normally happens in managed environment (schools, larger company's where IT installs and manages everything).

permissions1

FX-Viewer tells me that it is missing XQuartz

If you are using a Mac with OS X 10.7 or greater, you will have to install XQuartz-2.7.4 or greater, you can find that at http://xquartz.macosforge.org/. According to the XQuartz documents, you will need to log off your computers user account and log back in after installing XQuartz

FX-Viewer - "Image Import" Could not render the PDF using Ghostscript" error. Please make sure Ghostscript is installed.

We have setup GhostScript to RIP at a fixed 200 dpi. There is a texture size limit, depending on which GPU you use: typically 4K (4096x4096) (although this limit is 8K on high-end GPUs). So if PDF is larger than 4096 pixels / 200 inch in either dimension, this leads to an image that are too large for 3-D rendering.

So if this happens, you will need to create a smaller PDF in order to render it within FX-Viewer.

The download link for Ghost Script does not work...

The location of the Ghost Script installer has changed, please go to http://gs.color-logic.com to download.

How do I Create Movies of my FX-Viewer files?

Creating a movie of your FX-Viewer design to show to your customer or for use as marketing tools for your sales force, blogs, website tutorials or presentations is extremely simple. Download the steps here.

FX-Viewer System Requirements

IMPORTANT: FX-Viewer IS NOT CURRENTLY COMPATIBLE with the latest Retina display Macs. Click here for more information

FX-Viewer has the following minimum system requirements:

- Operating System: Mac OS X 10.5 or higher
- GPU: ATI X1600 or newer, or NVIDIA GeForce 6 or newer
- Intel CPUs only

Any machine originally shipping with 10.5 or higher will be capable of running the application. Upgraded machine will require a GPU roughly 6 years old or newer. Machine without a GPU, that is, "integrated graphics" ("Intel graphics"), as found in older MacBooks, are not supported. Newer integrated graphics machines will actually run the software, but with very slow performance. For MacBooks, this means the Model Identifier at a minimum is, MacBook4,1.

In addition GhostScript must be installed in order for FX-Viewer to function, you can download it at http://gs.color-logic.com

If you are installing FX-Viewer  on a Mac with OS X 10.7 or greater, your system may state that it requires XQuartz-2.7.4 or greater. If it states this, you can find that at http://xquartz.macosforge.org. After installing, log off the user account and then log back in before using FX-Viewer.


For the Design Suite system requirements Click here for more information