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Color-Logic | Special Effects for Print | Support | FAQs

Cannot Activate FX-Viewer – error message stating your need an Adminstrator Account

If you are attempting to install FX-Viewer and get the following screen error message, please contact us for assistance.

activateerror

This is a known error and is caused by an issue with Mac OS Sierra – We have noticed certain systems/configurations are blocking our FX-Viewer from being installed, for users with Mac OS Sierra – This is caused by Mac OS Sierra's new gatekeep features that restrict some user installs from running our FX-Viewer application – In simple terms, Apple is trying to stop third-party applications from being installed, that don't come from the Apple store! Please contact us for assistance.
 

What version of Adobe are you running? Find out here...

Solution:
Please watch our short video demonstration on how to install the correct version of our installers, based on your Adobe Language.


WATCH HERE on our YouTube account

I cannot see the Color Palettes after Installing

If you cannot see the Color Palettes after your installation of Color-Logic, it could be down to one of a couple possible issues:

1. Using the incorrect installer
2. Not watching the Tutorial Videos or Reading the User Manual, to explain where to find the palettes and how to manually load the one for Adobe InDesign

Solution:
Please watch our short video demonstration on how to install the correct version of our installers, based on your Adobe Language.


WATCH HERE on our YouTube account

How do I install and Activate the FX-Viewer application?

Solution:

Please watch our short video demonstration on how to install and activate the Color-Logic FX-Viewer application (please note FX-Viewer is a Mac only application)


DOWNLOAD VIDEO HERE or WATCH HERE on our YouTube account

"FX-Viewer" can't be opened because it is from an unidentified developer.

When attempting to install FX-Viewer and depending on your computer security settings, you might get the message "FX-Viewer" can't be opened because it is from an unidentified developer.:

app1

This is Apples default way of stopping third party applications from being installed by malware. To bypass this, all you need to do is either Right Click on the installer and select OPEN or Control Click on the installer and select OPEN. You will then see the same warning, but this time it allows you to select "OPEN".

app2

HELP! My palettes and plugins are not installing!

If you cannot see the Color-Logic palette and plugins, after installation, it is highly probable that there are admin rights issues for the enclosing folders on your computer, where the Color-Logic installers needs to place its components. This issue can be caused by either security features that some company Administrators use within some organisations, in order to block users from installing third party applications/tools, or it could simply be that the enclosing folders do not have Read/Write applied within your computer hierarchy (including all sub folders)

1. Make sure you have local admin rights. (please check with your systems administrator)
2. If you are on a PC – Lower or turn off UAC (User Account Control)
3. Install Color-Logic again.

If you still have issues, please contact us for further assistance.

Error creating file. 1008:5,-5000 Access denied error


FX-V-error

This error message is usually due to an issue with your Administrator rights for installing the FX-Viewer application program – The message is telling you that you can't install the tools and folders because you don't have full admin rights, or if you do, it can mean that you have damaged preference files on your Mac.

How to resolve
Locate your Applications Folder and do a "get info" on it, and then ensure your admin settings are "read & Write" but ensure you have "apply to enclosed items" by clicking on the settings fly out menu:

permissions


Now try the installation again and it should install correctly for you.

What is the lead time for implementing Color-Logic?

We ship box packaged products within 24 hours after payment. However, we also provide access to digital downloads via the Client Login section (The Vault) on our website, for instant access.

I’ve got a Color-Logic CD, how do I install it?

The Color-Logic Process Metallic Color System is supplied on CD with an installer. Simply double click on the installer and follow all onscreen instruction. Also provided on the Color-Logic CD you will find a procedures PDF with a step by step guide on how to implement the Color-Logic system. Help files and tutorial programs can also be found on the CD with advice and training on using your new multi-metallic system.

NOTE: Please take time to read the user manual provided on the CD, it will give an overview of how to design with confidence in metallics.

For further training and assistance, please either view the online tutorial programs, attend one of our FREE webinars, or email us for support at: support@color-logic.com

I keep getting an error when trying to install on a PC or Mac from the disks

Copy the installer to the HD and try again. If you still experience issues, and you have a valid S.M.A.R.T program enrolment with us, then we can provide you with access to The Vault, where you can gain access to our latest installers.