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Color-Logic | Special Effects for Print | Support | FAQs

What version of Adobe are you running? Find out here...

Solution:
Please watch our short video demonstration on how to install the correct version of our installers, based on your Adobe Language.


WATCH HERE on our YouTube account

I cannot see the Color Palettes after Installing

If you cannot see the Color Palettes after your installation of Color-Logic, it could be down to one of a couple possible issues:

1. Using the incorrect installer
2. Not watching the Tutorial Videos or Reading the User Manual, to explain where to find the palettes and how to manually load the one for Adobe InDesign

Solution:
Please watch our short video demonstration on how to install the correct version of our installers, based on your Adobe Language.


WATCH HERE on our YouTube account

How do I install and Activate the FX-Viewer application?

Solution:

Please watch our short video demonstration on how to install and activate the Color-Logic FX-Viewer application (please note FX-Viewer is a Mac only application)


DOWNLOAD VIDEO HERE or WATCH HERE on our YouTube account

Can't open FX-Viewer in Mac OS Sierra, due to Apple Gatekeeper!

Apple has made Gatekeeper even more strict than usual! With Mac OS Sierra, Apple has removed the default settings for allowing third party applications from being installed.


Here's how to Allow Apps from Anywhere in Gatekeeper for macOS Sierra

  1. If you have System Preferences open, please QUIT before you begin the next steps!
  2. 1. Open the Terminal app from the /Applications/Utilities/ folder and then enter the following command syntax:

sudo spctl --master-disable
2. Press "return" and authenticate with an admin password and then press return

Gatekeeper1

3. Relaunch System Preferences and go to “Security & Privacy” and the “General” tab


You will now see the “Anywhere” option under ‘Allow apps downloaded from:’ Gatekeeper options

gatekeeper2



Returning to Default Gatekeeper Security in macOS Sierra
You can also reverse this and go back to the default strict Gatekeeper settings of only allowing apps from the Mac App Store and identified developers by issuing the following command string:

sudo spctl --master-enable

Hitting return and re-authenticating will return macOS Gatekeeper back to its strict default state of disallowing random apps from launching. 

gatekeeper3

"FX-Viewer" can't be opened because it is from an unidentified developer.

When attempting to install FX-Viewer and depending on your computer security settings, you might get the message "FX-Viewer" can't be opened because it is from an unidentified developer.:

app1

This is Apples default way of stopping third party applications from being installed by malware. To bypass this, all you need to do is either Right Click on the installer and select OPEN or Control Click on the installer and select OPEN. You will then see the same warning, but this time it allows you to select "OPEN".

app2

HELP! My palettes and plugins are not installing!

If you cannot see the Color-Logic palette and plugins, after installation, it is highly probable that there are admin rights issues for the enclosing folders on your computer, where the Color-Logic installers needs to place its components. This issue can be caused by either security features that some company Administrators use within some organisations, in order to block users from installing third party applications/tools, or it could simply be that the enclosing folders do not have Read/Write applied within your computer hierarchy (including all sub folders)

1. Make sure you have local admin rights. (please check with your systems administrator)
2. If you are on a PC – Lower or turn off UAC (User Account Control)
3. Install Color-Logic again.

If you still have issues, please contact us for further assistance.

What is the lead time for implementing Color-Logic?

We ship box packaged products within 24 hours after payment. However, we also provide access to digital downloads via the Client Login section (The Vault) on our website, for instant access.

I’ve got a Color-Logic CD, how do I install it?

The Color-Logic Process Metallic Color System is supplied on CD with an installer. Simply double click on the installer and follow all onscreen instruction. Also provided on the Color-Logic CD you will find a procedures PDF with a step by step guide on how to implement the Color-Logic system. Help files and tutorial programs can also be found on the CD with advice and training on using your new multi-metallic system.

NOTE: Please take time to read the user manual provided on the CD, it will give an overview of how to design with confidence in metallics.

For further training and assistance, please either view the online tutorial programs, attend one of our FREE webinars, or email us for support at: support@color-logic.com

I keep getting an error when trying to install on a PC or Mac from the disks

Copy the installer to the HD and try again. If you still experience issues, and you have a valid S.M.A.R.T program enrolment with us, then we can provide you with access to The Vault, where you can gain access to our latest installers.