Image-FX won't install using ZXP Installer

If you get the following message (see visual below) please log into S.M.A.R.T Centre and download the latest Image-FX installer and read the updated installation guidelines.

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Touch7 system requirements

Touch7 requires Adobe CC or higher.
Touch7 is a cloud based subscription service, and as such requires the user to have an Adobe Creative Cloud account. If you do not have a creative cloud license, Touch7 will not work.

Touch7 works with both Mac and PC

Pattern-FX system requirements

Requirements: Adobe Illustrator CS/CC. Mac and Windows. You must also be enrolled in our S.M.A.R.T program to be able to purchase additional Color-Logic products.

Color-Logic Installers look black and missing buttons

If you are seeing "black" software installers, this is caused by Mac OS users using "Dark" mode. Please temporarily switch back to "light" mode for the purpose of the installation process. (System Prefs > General)


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The ticket for this application does not support the current version of this software

If you are getting the message "the ticket for this application does not support the current version of this software" it is highly probably that you are trying to use an old version of FX-Viewer that is no longer supported. This usually happens when someone has an older FX-Viewer installer stored on their computer (v1.02), which will no longer work with our new licensing system. Users should always make sure they are using the most recent update from the Client Login area on the website.

Here is what we would like you to do to resolve the issue:

1. Delete any FX-Viewer folders from 
Applications > Color-Logic and empty the trash (it is important you empty the trash)

2. Download the latest installer for FX-Viewer from here FX-Viewer 1.03

3. Go to the following location on your Mac and delete the original FX-Viewer ticket file:

Users > Shared > Ticket > delete anything called "FX-Viewer" and empty the trash (it is important you empty the trash)

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3. Run the new installer FX-Viewer v1.03  ... it might give you the following pop-up message. If it does, click NO to discard the backup license. This should then allow you to run the installer and do a clean install with the correct version of FX-Viewer.

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