Installers

Image-FX won't install using ZXP Installer

If you get the following message (see visual below) please log into S.M.A.R.T Centre and download the latest Image-FX installer and read the updated installation guidelines.

unnamed

Color-Logic Installers look black and missing buttons

If you are seeing "black" software installers, this is caused by Mac OS users using "Dark" mode. Please temporarily switch back to "light" mode for the purpose of the installation process. (System Prefs > General)


installers





How do I install the Image-FX plugin?

If you are struggling to install our Image-FX plugin, please watch this short demonstration video (se link below) to show you what to do. The most common issue that we notice is that some users are not "unzipping" the compressed zip file once they have downloaded it from the Client Login area .

The video is posted in the "Photoshop training videos" in the Client Login area, or alternatively, you can watch it directly from our Youtube account: https://youtu.be/jbo_DEWLv1A



I cannot see the Color Palettes after Installing

If you cannot see the Color Palettes after your installation of Color-Logic, it could be down to one of a couple possible issues:

1. Using the incorrect installer
2. Not watching the Tutorial Videos or Reading the User Manual, to explain where to find the palettes and how to manually load the one for Adobe InDesign

Solution:
Please watch our short video demonstration on how to install the correct version of our installers, based on your Adobe Language.


WATCH HERE on our YouTube account



"Color-Logic installers" can't be opened because it is from an unidentified developer.

This applies to all Color-Logic installers, but for the purpose of this FAQ, we are using FX-Viewer as an example.

When attempting to install Color-Logic software, for example, FX-Viewer, and depending on your computer security settings, you might get the message that the installer can't be opened because it is from an unidentified developer:

app1

This is Apples default way of stopping third party applications from being installed by malware. To bypass this, all you need to do is either Right Click on the installer and select OPEN or Control Click on the installer and select OPEN. You will then see the same warning, but this time it allows you to select "OPEN".

app2



Error creating file. 1008:5,-5000 Access denied error


FX-V-error

This error message is usually due to an issue with your Administrator rights for installing the FX-Viewer application program – The message is telling you that you can't install the tools and folders because you don't have full admin rights, or if you do, it can mean that you have damaged preference files on your Mac.

How to resolve
Locate your
Applications Folder and do a "get info" on it, and then ensure your admin settings are "read & Write" but ensure you have "apply to enclosed items" by clicking on the settings fly out menu:

permissions


Now try the installation again and it should install correctly for you.



What is the lead time for implementing Color-Logic?

We ship box packaged products within 24 hours after payment. However, we also provide access to digital downloads via the Client Login section (The Vault) on our website, for instant access.



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